Getting Started:

Please select the product type you're interested in from our side menu.

To buy a product, select the "add to cart" button underneath your product. When you're ready to purchase and download all your products, click on the "checkout" button.

PAYMENT
We accept credit card payments via PayPal. By accepting credit card payments through the PayPal system we ensure that your information is always 100% safe and secure. PayPal’s extremely high level of encryption and secure technology is one the very best and most respected services available on the internet, which is why it is currently being used by over 100 million customers worldwide. If you don't have a PayPal account when you checkout your shopping cart, you can still pay by credit card. You can pay safely and securely via your preferred credit card regardless of where you are in the world, and regardless of what currency your credit card account normally uses. If you do happen to have a PayPal account (most people do these days), you will be invited to pay direct through your PayPal log-in account.

Want to get discounted prices and be kept up to date with news?
If you subscribe to our Exclusive Download Offers & News list, we'll send you details of special low prices (only available to subscribers!) and keep you up to date with new Zero-G releases. You can subscribe here (and you will be able to unsubscribe instantly anytime):

Can I pay in Euro, or GB Pounds, or other currency?
All prices are displayed in US Dollars, but the equivalent amount in your currency will be charged to your credit card via PayPal (determined by the current exchange rate). To get a quick and fairly accurate idea of how much your purchase will cost in a different currency, click HERE for a quick and simple currency converter. Please note that EU customers will have VAT added to their order total at 15%.

How do I download my CDs or Download Packs?
After you have passed through the checkout and made your payment via PayPal, you will be directed to a special download page. You will also receive an email containing a link to the download page. You can only download the file(s) within 48 hours from the time you made your purchase. Before you download your file(s) you need to read and approve our License Agreement. The files may be anything between 10  and 1000 Mb in size, so the download can take from a few minutes to several hours depending on your connection speed. If you have download problems, see advice below. Feel free to contact us if you have any questions.
Please make sure to purchase the correct format for your needs. REX files, for example, are only suitable for software that can read the REX file format: for example Reason, Stylus RMX, Logic, Sonar 5, Cubase, etc. REX files are not suitable for use with software like ACID or GarageBand.

Downloading large files:
When downloading a large file from the Internet, it can occasionally happen that the download does not complete successfully. There are many reasons for such a failure. Some web browsers have problems downloading large files. Or it can be anything from static on a telephone/broadband line to intermittent problems on the internet during the download. It only takes a fraction of a second to damage or freeze the download. The best thing to try first is always to download the file again:- if your download aborts prematurely, clear the cache of your browser and also delete the incomplete downloaded file from your hard disk. Restart the browser and retry the download.
If you still have a problem, you could perhaps try choosing a different time of day, because problems on the Internet tend to be intermittent and localized to particular regions of the Net itself.  While the download is in progress, if possible don't use the computer for any other purpose, because another application demanding too big a share of your processor's time might also result in a corrupted file or interrupted download. 

If you downloaded the file, but then when you try to unzip it you get a message saying the file is not in the right format, this may still mean that the file is damaged and it is worth trying to download it again. In fact, if your download is corrupted, the most likely problem is that your download failed to complete or was truncated for some reason.

If you have tried everything above and are still unable to download your file(s) email us at info@zero-g.co.uk

Thank you for visiting the new Zero-G Downloads Shop. More download titles are being added all the time so check back here soon.

To return to the main Zero-G Information Site homepage, click HERE.

FAQs and Further Help:

I've run out of time to download all the products I purchased, can I come back and continue later?
Yes - you normally have 48 hours to download all the files included in your purchase. You are allowed several attempts per item, just in case you have any problem or lose your internet connection.

In what format will my samples be downloaded?
Zero-G products are download as ZIP files (.zip). A zip file is a compressed archive containing all the files contained within the sample pack (for example WAV, REX, Kontakt etc). Also included inside the zip file is the Zero-G End User License Agreement (which you must read before using the product) and often you will find a PDF included of the booklet that accompanied the physical CD version of that title, and an mp3 demo song.

I successfully downloaded my purchased product as a zip file - how do I unzip the file to get the sample library?
PC users - we suggest you use a program such as Winzip (http://www.winzip.com ) to extract your files from the .zip file that you have downloaded (Note: some users who experienced a problem opening our files with Winrar found that Winzip worked fine).
Mac Users - use either the built-in OSX utility (by simply double-clicking on the zip file) or use a popular Mac utility like Stuffit Expander. If you have any problems, contact customer support by email to: info@zero-g.co.uk For general information about zip files, visit: http://en.wikipedia.org/wiki/ZIP_file_format

TROUBLESHOOTING:
If you are having any problems downloading your products, please read the advice below, and the advice above about "Downloading Large Files". If this doesn‘t solve the problem, contact our customer support by by email to: info@zero-g.co.uk
When contacting us please remember to provide the following information:
- what computer are you using - PC or Mac?
- which web browser are you using eg. Internet Explorer, Firefox, Safari, Netscape, Opera, etc?
- do you have any firewall or internet security software installed?
Our aim is to try to fix your problems within a few hours during normal working hours (Mon-Fri 9am—5pm). We'll try to come back to you as fast as we can, however. Download attempts limits and expiry times can be reset by us if there is good reason. If we cannot fix your problem we'll do our best to get the product(s) to you as quickly as possible by some other method.

More Troubleshooting Tips:
1. If you are using any Download Accelerator software, turn it off, as it can use up all your allowed download attempts!
2. Temporarily disable any firewall or internet security software, because it's possible that they are blocking the script that initiates the download. If you think you may be behind a firewall at your workplace, try from a different location or contact your network administrator or tech support people.
3. Left-click the download link, before you try right-click 'save-as', because our download links are controlled by a script that initiates the download.
4. If your download link doesn't work at all, it could possibly be a problem at Zero-G so please contact us by email at: info@zero-g.co.uk (it's just possible that there's an incorrectly named or missing file on our webserver - human errors do occur so please contact us right away).
5. Mac users: Please avoid using the browser Internet Explorer when you download your files as it is not compatible with our system when used on a Mac. Mac users should use one of the other excellent browsers such as Safari, Firefox or Opera.